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FAQs

Getting Started

What types of items can I send to you?

This is your custom book. You can include everything from your child's first drawing to your child's award winning high school mural; from saved photos and shell collections to treasured love letters, family recipes and championship trophies...and more! We work with materials of all shapes and sizes.

Do you return the materials that I send?

Yes, if you'd like your materials returned, there is a $19.99 return shipping fee. Most customers skip it because they LOVE their Plum Print book so much they no longer need the originals.

Do the items I send to you have to be a certain size?

We work with materials of all shapes and sizes. The Plum Print Shipping Kit is 22" x 14" x 4". We suggest rolling (not folding) larger pieces.

How big is the shipping box you send?

The Plum Print Shipping Kit is 22" x 14" x 4" and typically holds up to about 300 pieces (depending on the size of the pieces). We suggest rolling (not folding) larger pieces.

Can I send more than one child's art in one shipping box?

Yes, you are welcome to send materials for more than one book in our Plum Print Shipping Kit (22" x 14" x 4"). PLEASE make sure the materials for each book are bagged separately and clearly labeled. And please note on your Submission Form (found in your box) that you are sending materials for more than one order.

Can I add photos to my book?

Yes! The inclusion of one high resolution photograph for the opening page of your book (page 3) is included in the cost of your book. You will be prompted to upload the photo after we receive your materials.

MULTIPLE PHOTOS: If you would like to add digital photos to your book, they will be counted like pieces of artwork. You can email up to 5 photos to [email protected] . For 5 or more photos, we will supply you with a Dropbox folder where you can add your photos.

PRINTED PHOTOS: Feel free to mail us printed photos in your shipping kit with your other materials.

Additional Photos:
$2.50/each for 10" x 8" hardcover book
$2.75/each for 13" x 11" hardcover book

If your book has already been designed, you will be sent an invoice for the incremental cost of the additional photos PLUS a redesign charge to add the images to your book.

Redesign fees are as follows:
Up to 10 pieces/photos: $20
11-20 pieces/photos: $40
21-30 pieces/photos: $60
31-40 pieces/photos: $80
and so on...

Payment of original invoice AND payment for additional changes is required BEFORE changes are made.

Is there a minimum or maximum number of pieces I can include in my book?

Our books are a minimum of 20 pages. Therefore, if you send less than 20 pieces, there will be blank pages in your book. Our books can hold a maximum of 350 pieces. If you send more than 350 pieces, we will design your pieces into two volumes.

Shipping

How long will it take to receive my Plum Print Shipping Kit?

We are located in Asheville, North Carolina. Customers on the east coast will receive their shipping kit in 2-4 business days. Customers on the west coast will receive their shipping kit in 4-6 business days. Everyone in between can expect their shipping kit in about 4 days. (You'll have your Plum Print book approximately four to six weeks after your materials arrive in our studios.)

What are the shipping costs?

All shipping costs for books are included in the book pricing. If you'd like your materials returned after your book is completed, there is a return fee of $19.99.

If I order now, how soon do I have to send back my Plum Print Shipping Kit?

You can send back your kit whenever you are ready. The FedEx return label, found in your kit, does not expire.

What comes in the Plum Print Shipping Kit?

Our Shipping Kit delivers all of your shipping needs to your doorstep. You'll receive a box (22" x 14" x 4") for mailing a significant amount of material, a plastic resealable bag to protect your items, an Art Submission Form, and a prepaid FedEx label. You'll also find three round purple stickers to help secure your box after closing it, but we highly recommend further securing your box with packing tape. Then drop your box at any FedEx location (this now includes all Walgreens).

How do I return my Plum Print Shipping Kit?

Please drop your box at any FedEx Shipping location, which now includes all Walgreens.

Do you accept international orders? What about Hawaii and Alaska?

Yes, we serve customers all around the world!

If you are located outside of the 48 contiguous U.S. states, simply download our Submission Form and mail your materials to us. You'll find our address on the form. You do NOT need to place a deposit on our website.

There will be an additional shipping fee (dependent on location) but the rest of the Plum Print process works just the same. If you choose to have your originals returned, that shipping fee will be calculated when your materials arrive in our studio and you will be notified via email.

Click here for more information and to download your Art Submission Form.

PRODUCTS OTHER THAN BOOKS: We currently only ship our other products within the U.S. There are extra shipping fees for shipping to Hawaii and Alaska.

Is there a charge for a wrong address?

Unfortunately, there is a $17 penalty per wrong address. Please be extra careful when entering your shipping address. For each shipping box that is sent out with an incorrect address, the charge will be added to your final invoice. If the mistake is due to a Plum Print or FedEx error, you will not be charged.

BOOK ORDERS

How long will it take to receive my Plum Print book?

The turnaround time to receive your Plum Print book is approximately four to six weeks after your materials arrive in our studios. After you have approved your proof and made payment on your invoice, you'll receive your book in 5-7 business days.

RUSH options, of approximately two weeks, are available. Please contact us at [email protected] if you need your book by a certain date.

RUSH FEES: 10% additional fee, plus cost of rush shipping, if necessary.

I need my book soon! Do you have any RUSH options?

RUSH options, of approximately two weeks, are available. Please contact us at [email protected] if you need your book by a certain date.

RUSH FEES: 10% additional fee, plus cost of rush shipping, if necessary.

Can I send more than one order in one Plum Print Shipping Kit?

Yes! Our shipping boxes are 22" x 14" x 4". You are welcome to put materials for more than one book in the box. Please be sure the materials for each book are bagged separately and clearly labeled. And PLEASE note on your Submission Form (found in your box) that you are sending materials for more than one order.

What if I want my materials in a specific order, chronological or otherwise?

If you would like your pieces to appear in a specific order in your book, you MUST clearly number the BACK of each piece lightly in pencil. Rearranging the order of pieces after your book has been designed will result in an additional redesign fee. ($50/hr for redesign work)

Does each piece get its own page?

No, not every piece gets its own page. We typically work with a 3:2 ratio whereby we place 3 pieces of artwork on every 2 pages. Sometimes one page will showcase 4 pieces of artwork, others times one piece will get a full page. If you have certain pieces that you'd like to see on their own page, you can request those changes during the proofing process. If you would like strictly one piece of artwork per page, please email our Customer Service department to let us know. There will be an additional fee.

Can I add text to my book?

Yes. The inclusion of text (and a photograph) for the opening page, page 3, is included in the cost of your book. You will be prompted to enter your book title and blurb (examples: a description of what's in the book, a note to your artist, a table of contents) and to upload one photo, after we receive your materials.

You can also add section titles, chapters and/or captions to your book for a cost of $1.00 each. Please email your text to [email protected] or send the text in your shipping kit with your materials.

Why do you no longer offer soft cover books?

Our customers have spoken. We want you to be thrilled when you receive your order. Customers in the past who went with soft cover books to reduce their cost, were not thrilled with the product they received. We want you to be overjoyed with your Plum Print book.

Will handprints and footprints appear actual size in my book?

Artwork containing handprints and footprints may not be actual size in the book. If you would like these to be actual size, please include a note on your submission form and on the piece of artwork.

Proofing Your Book

What type of changes can I make to the proof?

You can make up to four minor changes on the proof that we send you. Examples of minor changes include a background color switch or increasing the size of a particular image.

Additional changes charge:
5-10 changes: $20
11-20 changes: $40
21-30 changes: $60
31-40 changes: $80
and so on...

Payment of original invoice AND payment for additional changes is required BEFORE changes are made.

Can I add photos to my book?

Yes. The inclusion of one high-resolution photograph for the opening page of your book (page 3) is included in the cost of your book. You will be prompted to upload the photo after we receive your materials.

MULTIPLE PHOTOS: If you would like to add digital photos to your book, they will be counted like pieces of artwork. You can email up to 5 photos to [email protected] . For 5 or more photos, we will supply you with a Dropbox folder where you can add your photos.

PRINTED PHOTOS: Feel free to mail us printed photos in your Shipping Kit with your other materials.

Additional Photos:
$2.50/each for 10" x 8" hardcover book
$2.75/each for 13" x 11" hardcover book

If your book has already been designed, you will be sent an invoice for the incremental cost of the additional photos PLUS a redesign charge to add the images to your book.

Redesign fees are as follows:
Up to 10 pieces/photos: $20
11-20 pieces/photos: $40
21-30 pieces/photos: $60
31-40 pieces/photos: $80
and so on...

Payment of original invoice AND payment for additional changes is required BEFORE changes are made.

I already sent back my Shipping Kit, can I still add additional items or photos to my book?

Sure! You can email up to 5 digital photos to [email protected] . For 5 or more digital photos, we will supply you with a Dropbox folder where you can add your photos.

Please mail additional printed materials to:
Plum Print
Attn: Additional Artwork
45 South French Broad, Suite 100
Asheville, N.C. 28801

Additional Items:
$2.25/each for digital only
$2.50/each for 10" x 8" hardcover book
$2.75/each for 13" x 11" hardcover book

If your book has already been designed, you will be sent an invoice for the incremental cost of the additional photos PLUS a redesign charge to add the images to your book.

Redesign fees are as follows:
Up to 10 pieces/photos: $20
11-20 pieces/photos: $40
21-30 pieces/photos: $60
31-40 pieces/photos: $80
and so on...

Payment of original invoice AND payment for additional changes is required BEFORE changes are made.

Pricing

How much does a Plum Print book cost?

Plum Print book pricing is based on the number of pieces that you send to us.

$175: 10" x 8" hardcover book, up to 30 pieces. Each additional piece $2.50.
$225: 13" x 11" hardcover book, up to 30 pieces. Each additional piece $2.75.
$99: Digital high resolution images, up to 30 pieces. Each additional piece $2.25
FREE: Digital high resolution images paired with a book order.
FREE: Shipping of shipping box, book shipping.
$19.99: Optional Art Return
$1.00/each: Captions/Chapter Titles/Section headings

Every piece that you send will be included in your price. Removing pieces from your book, after you view your proof, will not change your price. If you include a booklet or greeting card, each page/side counts as an individual piece.

What does my deposit cover?

Your deposit goes toward the payment of your final invoice. When you receive your invoice, $49.99 will be subtracted from your final total amount due.

Can you explain why the books cost what they do?

Extensive love and care goes into creating each Plum Print book! Our team professionally digitizes all your precious memories in our studio via high-end photography and scanning. We edit each photo by hand to make sure the digital reproduction looks just like the original. Our graphic design team custom creates each book layout. Our customer service team then works with each customer to make sure that the final book proof is perfect before it's printed. After the book is finalized and the customer has approved their proof, each customer receives access to their private online gallery. Lastly, all shipping (except for artwork return) is included in book pricing.

What are the shipping costs?

All shipping costs for books are included in the book pricing. If you'd like your materials returned after your book is completed, there is a return fee of $19.99.

Will Plum Print curate my materials?

No. Plum Print digitizes everything that arrives in your shipping kit. We don't want to take the chance of leaving out truly special pieces. Sometimes two small lines on a piece of paper is a child's celebrated first drawing.

Every piece that you send will be included in your price.

Removing pieces from your book, after you view your proof, will not change your price.

How are the pieces I send counted?

Every piece is counted separately. If there is writing/a drawing on the front and back of a page, that counts as two pieces. If you only want one side, please write "Not This Side" on the side you don't want included in your book. If you send a booklet or greeting card, each page/side counts as an individual piece of artwork. Every piece that you send will be included in your price. Removing pieces from your book, after you view your proof, will not change your price.

Can I get a discount or a coupon code?

The best way to find out about Plum Print discounts is to follow us on social media and sign up for our newsletter. Signing up for our newsletter at plumprint.com gives first time customers a $20 off discount code for book deposits.

Make sure to also check out our "Give $20, Get $20" refer-a-friend program (www.plumprint.com/share) as a way to build credit for your order.

And duplicate books are always a great deal at 50% off!

Is there bulk pricing available?

Yes, if you'd like to place an order for more than 5 copies of a book, (for instance, books for an entire class) please email us at [email protected] to discuss pricing.

Can I delete pages or pieces of artwork to lower my price?

Much of the cost of your book comes from our custom digitizing and design process, so unfortunately, we cannot reduce the price by removing book pages. The custom work is already complete.

I've received my invoice. What can I do to lower my price?

As much of the cost of your book comes from our custom digitizing and design process, we cannot reduce the price by removing book pages. The custom work is already complete.

You can reduce your cost by downsizing your book size (moving from a 13" x 11" to 10" x 8" hardcover) or switching to the Digital High Res Images option.

Please note that if you change sizes from a 13" x 11" book to a 10" x 8" book there will be a $20 redesign fee, as our graphic design team will need to re-size each page.

What is the cost to add additional items and additional photos to my book after my proof has been created?

Additional Items:
$2.25/each for digital only
$2.50/each for 10" x 8" hardcover book
$2.75/each for 13" x 11" hardcover book

Plus a redesign fee:
Up to 10 pieces/photos: $20
11-20 pieces/photos: $40
21-30 pieces/photos: $60
31-40 pieces/photos: $80
and so on...

Payment of original invoice AND payment for additional changes is required BEFORE changes are made.

Why do I have to pay my initial and additional invoices before changes are made to my book?

A great deal of dedicated time and effort goes into designing your Plum Print books. We require payment once this work is completed. Additional changes to your book proofs requires additional dedicated time and effort on the part of our graphic designers. Payment for additional changes is required BEFORE a designer goes in and completes your changes.

your Plum Print account

I'm having trouble logging into my account, can you help?

Absolutely! If you are a past customer, please click here , enter the email associated with your past orders and click “I forgot my password" to reset.

New customers, you will need to set up a new account to place your first order.

How do I order duplicate books at 50% off?

There are two ways to order duplicates: When you send in your artwork OR after your original book is complete.

When you send your artwork in, mark how many copies of the book you would like on the Art Submission Form found in your box.

After your original book is complete, you may order duplicates through the "My Orders" page in your account.

Please note that if you order a different size duplicate book (i.e., changing sizes from an original 13" x 11" book to a duplicate 10" x8" book) there will be a $20 redesign fee for our graphic design team to re-size the layout.

Please note that duplicates ordered after the original order is complete will be charged shipping.

Our Process

How are your books made?

All books are printed on the leading HP Indigo offset digital press with archival quality 100 lb glossy paper. Hardcover books have a library binding with a matte cover that wraps around the cover of the book.

How do you digitize the items I send?

We use sophisticated photography and lighting equipment, as well as high tech scanners, to capture the perfect image of your materials. We take steps to eliminate errant blemishes, scratches or tears that were not part of the original piece whenever possible.

Do I have to send in my items? Can I take pictures of it myself?

We prefer you send in your materials so our professional digitizing studio can capture the best possible digital reproduction of your artwork. If you have some pieces that you'd prefer not to send, please photograph them in bright, even light, at the highest resolution possible.

You can email up to 5 photos to [email protected] . For 5 or more photos, we will supply you with a Dropbox folder where you can add your photos.

If your book has already been designed, you will be sent an invoicefor the incremental cost of the additional photos PLUS a redesign charge to add the images to your book. Redesign fees are as follows:
Up to 10 pieces/photos: $20
Up to 20 pieces/photos: $40
Up to 30 pieces/photos: $60
Up to 40 pieces/photos: $80

Returns

What is the return policy?

All sales are final. There are no replacements or changes once you click the APPROVE button below your proof. The only exception is items arriving defective or damaged. If an item has arrived damaged, please take photographs of both the packaging and product, and email us right away so we can replace it.

Visit our Shipping & Returns page for more details.

Can I cancel/change my order?

You have 30 minutes after placing your order to cancel a deposit. Please CALL us at 828-633-5535 during business hours (8:30am-5:30pm ET) or email us at [email protected] after hours. After the 30 minute window, there are no refunds issued. Please see our Shipping & Returns policy for more information.

Beyond Books

What is the High Resolution Digital Images Only Option?

A digital gallery is a perfect option if you want to declutter and save the artwork today, but aren't ready to order a book yet, or ever.

Plum Print creates professional digital reproductions of each piece you send to us and provides you with a Dropbox link to download the high-resolution digital files, as well as access to your private online gallery.

At any time, you can turn some, or all, of your digital pieces into a Plum Print book or any of Plum Print's products or gifts.

With a $49.99 deposit, we send you a prepaid shipping box. Digitize up to 30 pieces for $99.00. Additional pieces are $2.25 each. Return of your materials, if requested, is an additional $19.99.

How do I access my digitized images to purchase note cards, pillows and other products?

Be sure you are logged in, and then visit our SHOP . Once in the SHOP , click on any of our products. Below the SELECT IMAGE button, you will be able to choose images from any past order.

I have a great piece of art I'd like made into note cards, a print, pillows and other products. How do I proceed?

Please visit our SHOP . Click the SELECT IMAGE button on the products page and upload your image.

You can also mail us new material to be added to your gallery and made into gifts.

Our address:
Plum Print
45 South French Broad Avenue, Suite 100
Asheville, N.C. 28801

Can I get an assortment of note cards with different pieces of art? Can I include text?

We offer note cards in sets of 8 or 12, but you can order as many different sets as you want and then mix 'n match yourself!

We can include 32 characters on the back of each note card. Some customers include a title of the piece, the name of the artist, and a date. This is optional.

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