• How long does the process take? The current turnaround time to receive your Plum Print book is 3-5 weeks after your artwork arrives in our studios.
  • What kind of art do you accept? We accept anything that fits into our Plum Parcel shipping kit! That means everything from schoolwork to rolled-up murals, from pinch pots to basketball trophies!
  • Can I include a stapled or bound book that my child created? Yes, you may include a book that your child made. Each page counts as a piece of artwork as they are digitized separately. In addition, any fastened book or grouping of artwork may be disassembled for digitizing.
  • What if I want the artwork in a specific order, chronological or otherwise? If you would like your pieces to appear in a specific order, please make sure that they are clearly marked as such with numbers on the back of each piece. Please see our tips page for arranging your art.
  • Does each piece of art get it's own page? Not every piece gets it’s own page. We typically work with a 3:2 ratio whereby we place 3 pieces of artwork on every 2 pages. Sometimes one page will showcase 4 pieces of artwork, others times one piece will get a full page. If you have certain pieces that you’d like to see on their own page, you can request those changes during the proofing process. If you would like strictly one piece of artwork per page, please email our Customer Service department to let us know. There will be a small additional fee.
  • Can I add photographs and text to the book? Yes, you may include ONE high-resolution photograph of your child along with a short blurb about them or their artwork that will be included on the title page of the book. You will be prompted to upload the photo of your child after we receive your artwork. We can also add short captions next to your images for a minimal fee listed on our pricing page.
  • What type of changes can I make to the proof? You can make up to four minor changes on the proof that we send you. Examples of a minor changes include a single page layout, a background color, or the size of a particular image. We cannot completely redesign the layout of a book after the proof is sent. If you would like a more extensive redesign, please email our Customer Service department.
  • What exactly is a Plum Print shipping kit? Our Plum Parcel Shipping Kit delivers all of your shipping needs to your doorstep. It comes with a large box (24” x 14” x 5”) for mailing a significant amount of artwork, plastic resealable bags to protect your artwork, an Art Submission Form, and a prepaid FedEx label. All you need to do is drop the box at any FedEx location.
  • Do you return the artwork that I send? Yes! If you'd like your artwork returned, there is a $14.99 shipping fee. Most customers skip it, because they LOVE their Plum Print book so much, they don't need the originals.
  • How do you digitize the artwork? We use both high tech scanners and sophisticated photography and lighting equipment to capture the perfect image of your children’s artwork. We will also do our best to eliminate errant blemishes, scratches or tears that were not part of the original mini masterpiece.
  • Are these books high quality? All books are printed on the leading HP Indigo offset digital press with archival quality 100 lb glossy paper. Softcover books have a perfect binding and feature your artwork on a glossy cover. Hardcover books have a library binding and feature your artwork on a matte cover that wraps around the cover of the book.
  • Can I send artwork for more than one child? Sure, but we highly recommend ordering a separate book for each child. These books will be special keepsakes for your children that they will treasure—and eventually share with their own children. However, if you would like a special book made (perhaps for a grandparent) that includes the work of multiple children that is certainly possible. Use our caption service to credit each piece to a specific child. Captions have a minimal extra fee associated with them listed on our pricing page.
  • Do you accept international orders? Absolutely! While we do not ship Plum Parcels outside of the continental US, you can download our Art Submission Form here and mail your artwork directly to us. There will be an additional shipping fee (dependent on location) but the rest of the Plum Print process will work just the same. If you choose to have your original artwork returned, that shipping fee will be calculated when your artwork arrives in our studio and you will be notified via email.
  • Do you accept orders from Alaska and Hawaii? Absolutely! While we do not ship Plum Parcels outside of the continental US, you can download our Art Submission Form here and mail your artwork directly to us. There will be an additional shipping fee (dependent on location) but the rest of the Plum Print process will work just the same. If you choose to have your original artwork returned, that shipping fee will be calculated when your artwork arrives in our studio and you will be notified via email. Any questions?
  • Do you curate my box of artwork? No, we do not curate the artwork that arrives in our studios. Everything that arrives in the Plum Print shipping kit will be digitized.
  • Can't I do this myself? Yes, you absolutely can do all of this yourself on any photo book website. What we provide that you may or may not have is: time (this process would take about 30-40 hours for someone attempting their first book); professional equipment and the expertise to extract the best possible digital rendering of your children’s artwork; professional graphic designers who care about showcasing your children’s artwork in the best possible layout; the professional printing and binding service that delivers you a premium quality, beautiful book that you will be proud to show off to family and friends.

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