General

  • Where do I access the digitized images of my kid's artwork? 

    When you are logged in, click here to view your private galleries.

  • How do you digitize the artwork?

    We use sophisticated photography and lighting equipment, as well as high tech scanners, to capture the perfect image of your children’s artwork. We take steps to eliminate errant blemishes, scratches or tears that were not part of the original mini masterpiece whenever possible.

  • I’m having trouble logging into my account, can you help?

    Absolutely! First, are you a past customer? If so, please use the email associated with your past orders and click “I forgot my password” to reset. If you can’t figure out which email you used to place your past orders, just email us and we’ll help you out. New customers, you will need to set up a new account to place your first order.

  • Can I cancel/change my order?

    Yes, you have 30 minutes after placing your order to cancel - please CALL us at 828-633-5535 during business hours (8:30am-5:30pm ET) or email us at orders@plumprint.com after hours.

  • Why do I have to send in my artwork? Why can’t I take pictures of it myself?

    We prefer you send in your artwork so our professional digitizing studio can capture the best possible digital reproduction of your artwork. But if you’re pressed for time, or you’d prefer to do the digitizing yourself, feel free! Just follow the directions here to send us your image(s).

Plum Print Books

  • How long does the process take?

    The current turnaround time to receive your Plum Print book is 3-5 weeks after your artwork arrives in our studios. After we receive your artwork in our studios, it takes approximately 1.5-2.5 weeks to receive your book proof. After we receive approval of your proof, it takes approximately 1 week to deliver your book. (Original artwork arrives separately from final books.)

  • What kind of art do you accept?

    We accept anything that fits into our Plum Parcel shipping kit! That means everything from schoolwork to rolled-up murals, from pinch pots to basketball trophies!

  • Can I include a stapled or bound book that my child created?

    Yes, you may include a book that your child made. Each page counts as a individual piece of artwork, as they are digitized separately. The front and back of a page count as two pieces. Please note: any fastened book or grouping of artwork may be disassembled for digitizing.

  • What if I want the artwork in a specific order, chronological or otherwise?

    If you would like your pieces to appear in a specific order, please make sure that they are clearly marked as such with numbers on the back of each piece. Please see our tips page for arranging your art.

  • Does each piece of art get its own page?

    Not every piece gets its own page. We typically work with a 3:2 ratio whereby we place 3 pieces of artwork on every 2 pages. Sometimes one page will showcase 4 pieces of artwork, others times one piece will get a full page. If you have certain pieces that you’d like to see on their own page, you can request those changes during the proofing process. If you would like strictly one piece of artwork per page, please email our Customer Service department to let us know. There will be an additional fee.

  • Can I add photographs and text to the book?

    Yes, you may include ONE high-resolution photograph of your child, along with a short blurb about them or their artwork that will be included on the title page of the book. You will be prompted to upload the photo of your child after we receive your artwork.

    You can add captions on the pages of your book for a minimal fee listed on our pricing page

    If you would like to add multiple photos to your book, there will be a additional charge. Please email us to discuss pricing.

  • What type of changes can I make to the proof?

    You can make up to four minor changes on the proof that we send you. Examples of a minor changes include a single page layout, a background color, or the size of a particular image. We cannot completely redesign the layout of a book after the proof is sent. If you would like a more extensive redesign, please email our Customer Service department.

  • What exactly is a Plum Print shipping kit?

    Our Plum Parcel Shipping Kit delivers all of your shipping needs to your doorstep. It comes with a large box (24” x 14” x 5”) for mailing a significant amount of artwork, a plastic resealable bag to protect your artwork, an Art Submission Form, and a prepaid FedEx label. All you need to do is fill it with art and drop the box at any FedEx location.

  • Do you return the artwork that I send?

    Yes! If you'd like your artwork returned, there is a $14.99 shipping fee. Most customers skip it, because they LOVE their Plum Print book so much they don't need the originals. 

  • Are these books high quality?

    All books are printed on the leading HP Indigo offset digital press with archival quality 100 lb glossy paper. Softcover books have a perfect binding and feature your artwork on a glossy cover. Hardcover books have a library binding and feature your artwork on a matte cover that wraps around the cover of the book.

  • Can I send artwork for more than one child?

    Sure, but we highly recommend ordering a separate book for each child. These books will be special keepsakes for your children that they will treasure—and eventually share with their own children. However, if you would like a special book made (perhaps for a grandparent) that includes the work of multiple children that is certainly possible. Use our caption service to credit each piece to a specific child. Captions have a minimal extra fee associated with them listed on our pricing page.

  • Do you curate my box of artwork?

    No, we do not curate the artwork that arrives in our studios. Everything that arrives in the Plum Print shipping kit will be digitized.

  • Can't I do this myself?

    Yes, you absolutely can do all of this yourself on any photo book website. What we provide that you may or may not have is: time (this process would take about 30-40 hours for someone attempting their first book); professional equipment and the expertise to extract the best possible digital rendering of your children’s artwork; professional graphic designers who care about showcasing your children’s artwork in the best possible layout; the professional printing and binding service that delivers you a premium quality, beautiful book that you will be proud to show off to family and friends.

Plum Print Home Decor Products

  • How do I access my digitized images to purchase home décor products?

    When you "select" an item on our New Product page, you will be prompted to log-in. You will then be prompted to choose an image, which will give you access to your galleries. If you'd like to visit your galleries directly, please click here.

  • Can I submit my own photo instead of sending in artwork?

    Yes! Please follow the directions here to email us your image.

  • Can I send different pieces of artwork for different products?

    Yes! Mail us the pieces that you would like to use on the products. Once the artwork is digitized, we’ll send you a link to your gallery, where you can pick and choose which pieces are printed on each product you’d like to order.

  • What kind of art works best? Is there any art you cannot use?

    We can use any kind of art you want to send us! Art with bright bold colors tends to look best. Irregular shaped artwork will appear on a white background.

  • Can I use pieces from multiple children/galleries to create calendars and posters?

    Yes! You are able to choose images from each gallery as you're building your products.

  • Can I see a proof of my product?

    Yes, you will see an on-screen preview of your final product. There is no separate proofing process for the new line of Plum Print products.

  • How much of the artwork is cut off the products?

    Because the dimensions of the products are all fixed, there is a likelihood that some artwork will be cropped in production. However, you will be able to see a preview of your product before checkout. You can find exact dimensions on our product page.

  • What are the care instructions for the home décor products?

    • Shower curtains: Machine Wash Separately in Cold Water - Delicate Cycle - Do Not Bleach - Tumble Dry Low - Press with Low Heat

    • Indoor/outdoor throw pillows: Spot clean or Dry Clean Only.

    • Floor pillow: Cover = Machine Wash Separately in Cold Water - Gentle Cycle - Mild Detergent - Do Not Bleach - Tumble Dry Low; Insert = Spot Clean / Dry Clean Only

    • Pouf: Cover = Machine Wash Separately in Cold Water - Gentle Cycle - Mild Detergent - Do Not Bleach - Tumble Dry Low; Insert = Spot Clean / Dry Clean Only

  • Can I choose a background color?

    The background will always be white. Please make sure to choose pieces that will show up well on a white background.

  • I love my products! How easy is it to have duplicates made, do I have to recreate it entirely?

    Yes, if you'd like to order duplicates, please recreate the order from your gallery. We are working on building a one-click re-order process! :-) 

  • Do I have to add a title to my calendar?

    No, a title is optional, but the space for a title will remain on the cover of your calendar.

  • Can I get an assortment of notecards with different pieces of art?

    We only offer notecards in sets of 8, 12, and 24, but you can order as many different sets as you want and then mix 'n match yourself!

  • Can I include text on the inside of the notecards?

    Not right now, only a 32 character (maximum) credit on the back. But we're working on it! :-) The caption, or artist credit, on the back is entirely optional.

  • For the poster, what if I don't have 16 pieces? Can I have more than 16 pieces? Can I use pieces from multiple kids?

    You can use artwork from any of your galleries and any of your children! But currently, we can only fit exactly 16 pieces on a poster. We will have more options coming soon!

  • Does the poster come framed?

    No, it comes rolled in a tube to prevent bending.

  • Does the shower curtain need rings and a liner?

    Yes. The shower curtain comes with 12 pre-sewn holes for you to use with the rings of your choosing. We do recommend using this shower curtain with a liner.

Shipping/Returns

  • How long does it take to receive the home décor products?

    There is currently a 9-12 business-day turnaround for all textiles products (throw pillows, poufs, shower curtains). There is currently a 6 business day turnaround for paper products (notecards, calendars, posters). Paper products will ship separately from textile products. Larger products may ship on their own due to packaging limitations. 

  • Are there rush options for books and/or products?

    We have no rush options for our new products, but please click here for Holiday 2015 book rush options.

  • What is the return policy?

    All sales are final and we offer no refunds. There are no replacements with the exception of items arriving defective or damaged. If an item has arrived damaged, please take photographs of both the packaging and product and email us right away so we can replace it. Visit our Shippings and Returns page for more details.

  • Do you ship home décor products internationally?

    We currently only ship our new products to the US. There are extra shipping fees for shipping to Hawaii and Alaska.

  • Do you ship Plum Print books internationally?

    Absolutely! While we do not ship Plum Parcels outside of the continental US, you can download our Art Submission Form and mail your artwork directly to us. There will be an additional shipping fee (dependent on location) but the rest of the Plum Print process will work just the same. If you choose to have your original artwork returned, that shipping fee will be calculated when your artwork arrives in our studio and you will be notified via email. Click here for more information and to download your Art Submission Form.

  • Do you accept book and new product orders from Alaska and Hawaii?

    Absolutely! While we do not ship Plum Parcels outside of the continental US, you can download our Art Submission Form and mail your artwork directly to us. There will be an additional shipping fee (dependent on location) but the rest of the Plum Print process will work just the same. If you choose to have your original artwork returned, that shipping fee will be calculated when your artwork arrives in our studio and you will be notified via email. Click here for more information and to download your Art Submission Form.

Don't see your question answered here? Email us and we'll respond within one business day.